The Brunswick County E 9-1-1 Communications Center is the public safety answering point (PSAP) for Brunswick County, Virginia which is 583 square miles and has a population of 17,200. The call center answers all 9-1-1 calls for Brunswick County and dispatches the Brunswick County Sheriff’s Office, three town police departments, seven fire departments, three rescue squads and two EMS first responder agencies as well as the Virginia Department of State Police, the Virginia Department of Game and Inland Fisheries, and Animal Control. In 2003, Brunswick County implemented 9-1-1 and began answering wireless and wire line 9-1-1 phone calls. Also in 2003, Shield Technology Corporation was chosen to provide Computer Aided Dispatch (CAD), mapping, and records management capabilities to the Center. The Brunswick County Sheriff’s Office staffs two trained Communications Officer’s at all times and extra staffing during large scale incidents and inclement weather to ensure that all calls and be answered and dispatched in a timely manner.
The Brunswick County E 9-1-1 Communications Center coordinates with bordering jurisdictions when emergency situations arise. For example, the Mecklenburg 9-1-1 Center entered into a Mutual Aid Agreement to serve as the backup PSAP in the event that our Center is unable to receive and process 9-1-1 calls. New technology allows calls to be routed from the Brunswick County E 9-1-1 Center to the Mecklenburg County 9-1-1 Center in case of a power outage, system failure, or other unforeseen circumstance. In addition, if the Mecklenburg 911 Center experiences a failure, the Brunswick County E 9-1-1 Center serves as their backup PSAP.
The Brunswick County E 9-1-1 Communications Center has nine full-time dispatchers and four part-time dispatchers, a Chief of Communications and an E 9-1-1 Coordinator. Full-time Communications Officers work twelve hours per day for three days and then have three days off. Communications Officers work permanent shifts. Day shift begins at 8:00 a.m. and ends at 8:00 p.m., and the evening shift begins at 8:00 p.m. and ends at 8:00 a.m. the following morning. Communications Officers are evaluated monthly based on the Communications Center goals to determine the designation of Communications Officer of the Month.
The requirements for a Communications Officers are: a high school diploma or GED, completion of a one week Basic Dispatch School, completion of the VCIN/NCIC and Cardiopulmonary Resuscitation (CPR) certifications, 40 hours of Emergency Medical Dispatch (EMD), and completion of 72 hour on the job training program with the Chief of Communications.
The Communications Center implemented Emergency Medical Dispatch (EMD) on June 1, 2008. All full-time and part-time Communications Officers became certified EMDs by attending a 40 hour training program to prepare them to give basic medical advice on the phone prior to the arrival of an ambulance. The implementation of EMD has greatly enhanced the Communications Center’s service to the community and will help them recognize severe life threatening emergencies more quickly which will have a positive effect on long term patient outcomes.
The Brunswick County Sheriff’s Office utilizes that most state of the art technology to ensure that we provide the highest level of service to the citizens of Brunswick County to include the following:
- Text Paging
- Rip & Runs
- Advanced Vehicle Locater (AVL)
- Emergency Medical Dispatch
- Next Generation 9-1-1 phone system
- Mobile Data Terminals (MDT)
- Language Line for non-English speaking callers